The nation’s capital was shrouded in thick fog on Wednesday. The cold wave sweeping through northern India persisted. The nation’s capital saw a dip in temperature to nearly seven degrees. On December 27 and 29, the Indian Meteorological Department issued a warning of “dense to very dense” fog over isolated regions of north Rajasthan and north Madhya Pradesh, as well as in Delhi and Uttar Pradesh. Delhi residents awoke to a foggy morning as thick fog shrouded the city, resulting in poor visibility and traffic disruptions that delayed commuters. How did that affect the airlines? Continue reading to learn.
Tata’s Fog Care Initiative
On Wednesday, Tata-owned Air India declared that it is introducing “Fog Care” at the Delhi Airport to lessen the effects of fog-related delays on travelers. This is a component of the FogCare program that was launched last winter. If there will be significant delays due to fog, the airline will permit passengers to reschedule or cancel their flights at no additional cost.
According to an Air India statement, “With the winter months upon us, disruption to flights due to the thick fog that descends upon northern India is an unfortunate reality.”
Fog Care: Reschedule Without Any Hassle
“We are taking preventative measures and assisting you in separating the effects of fog on you and flying operations. You can monitor the status of your flights and, for no additional charge, reschedule or cancel any affected flights. Additionally, it will save you from having to fly to the airport and the trouble of having to wait a long time there,” it stated.
Until March 31, 2024, the passengers could rebook for free on any other Air India flight operating on the same itinerary within the next three days.
Cancellation And Refund
Should you need to cancel, you will receive a complete refund within a year of the original trip date. It will only apply to the section of the trip that is impacted by fog, though.
The company further stated that the free offer can only be used once. “Once this offer is availed, any further change or cancellation will be chargeable,” read the notice.
“The FogCare program is an earnest attempt to lessen disruption to visitors whose flights are susceptible to fog. Additionally, it will support the preservation of network schedule integrity, according to Air India Chief Customer Experience Officer Rajesh Dogra.
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