A 10-year-old ordered a hot chocolate on an Air Vistara flight, which the cabin crew accidentally spilled on her. It was a rather traumatic experience for the little girl as she faced second-degree burns on her left leg. Continue reading to know more about the accidental spill.
How Did The Hot Chocolate Spill?
On 11 August, the incident took place at an Air Vistara flight. The flight was moving from Delhi to Frankfurt. When a piping hot cup of hot chocolate got spilled upon the girl. The family alleges that neither the cabin crew apologized nor did they help with the medical aid.
Rachna Gupta, Mother of the victim Tara, claimed that they even missed their connecting flight to Lisbon. She said the paramedics provided immediate first-aid and arranged an ambulance for Tara. But they didn’t apologize or pay the medicine costs. Rachna Gupta posted on X.
@airvistara air hostess caused a second-degree burn to a 10-year-old on a flight to Frankfurt. An unfortunate accident poorly handled. Vistara hostess didn’t apologize, captain or crew members didn’t apologize.”
to fend for ourselves ( pay for ambulance / navigate the German medical emergency services ) in an unfamiliar environment .
Our luggage had to be taken out by friend of a friend who made 3 trips to the airport and spent 4-5 hours pillar to post .
Vistara or Amex the booking— Rachna Gupta (@GuptaRachna76) August 12, 2023
She further added,
“After basic first aid on the flight, my daughter and I were left in an ambulance to fend for ourselves (pay for the ambulance / navigate the German medical emergency services) in an unfamiliar environment. Our luggage had to be taken out by friends of a friend who made 3 trips to the airport and spend 4-5 hours pillar to post.”
Thank god I can afford to pay, wonder what would happen to people without resources
Is it the same @TataCompanies group I grew up trusting and believing ?#VistaraNegligence@Ministry_CA @UM_Scindia @SisiraKantDash @Airport_FRA @SingaporeAir— Rachna Gupta (@GuptaRachna76) August 12, 2023
Gupta said she had to pay the ambulance bill of 503 euros, followed by the hospital bills. Further added, they missed their connecting flight, and the air didn’t make any effort to arrange an alternate flight for them.
Reply By Air Vistara
In a statement, Vistara has clarified that they have made necessary arrangements for the mother and daughter’s return to India. The airline posted,
“We confirm an unfortunate incident occurred onboard UK25 flying from Delhi to Frankfurt on 11 August 2023, where a child sustained injuries due to spillage of hot beverage on the body. Our cabin crew had served hot chocolate to the child on the request of the parents. However, the hot water spilled on her since the child was playful during the service.”
The airline further added,
“Our teams have been in touch with the customer ever since. We have already facilitated their early return to India, arranged for ground transportation in Frankfurt, met them at the airport extended extensive on-ground support. We have conveyed to the customer that all the medical expenses arising from the incident will be reimbursed by us.”
The airline has now provided the needed aid to the mother and daughter. Their flight to Delhi has been booked. Who do you think was at fault during the accident? Do let us know your views in the comment section. We’re waiting for your response. Stay tuned for further updates.
Follow Us: Facebook | Instagram | Twitter |
Youtube | Pinterest | Google News |
Entertales is on YouTube; click here to subscribe for the latest videos and updates.
