Despite ordering a vegetarian dinner, a recent Calicut-Mumbai Air India passenger criticized the airline online for serving her non-vegetarian food. Veera Jain shared images of the food along with her PNR number and other information in a post on X, the previous Twitter.
The Air India Mishap
She posted on the microblogging platform,
“A vegetarian dinner with chunks of chicken was served to me on my @airindia flight AI582! I flew out of the airport in Calicut. This flight departed the airport at 19:40 PM instead of the scheduled departure time of 6:40 PM. Details: AI582, Reservation Number: 6NZK9R, Seats: 10E, 10F.”
On my @airindia flight AI582, I was served a veg meal with chicken pieces in it! I boarded the flight from Calicut airport. This was a flight that was supposed to take off at 18:40PM but left the airport at 19:40PM.
Details-
AI582
PNR- 6NZK9R
Seats- 10E, 10F#AirIndia pic.twitter.com/LlyK6ywleB— Veera Jain (@VeeraJain) January 9, 2024
The Passenger Comments On The Situation
After she brought up the problem with the cabin supervisor, Veera Jain received an apology. The supervisor informed her that other complaints had been made on the same issue. But nothing was done to let other travelers know that vegetarian meals were available.
“My friend was traveling from Mumbai to Ahmedabad at 23:00. However, she missed her train. Since the flight was scheduled to arrive in Mumbai at 20:40 from Calicut, we booked it,” Jain exclaimed.
By serving a non-vegetarian supper, the woman betrayed her dissatisfaction about the situation and wounded her feelings.
The non-vegetarian portion of my vegetarian dinner came first. This has wounded my feelings and is so disappointing. She continued, “I request that Air India implement stringent measures regarding its culinary services and delays.
And I would advise everyone to carefully consider what they eat before boarding a flight. I no longer trust any airline cuisine after two incredibly delayed flights (from Mum to Kozhikode on January 4 and back on January 8) with the non-vegetarian food that was served. #AirIndia,” she added.
Air India Apologises
To demand accountability and action in this area, Veera Jain also tagged Union Minister Jyotiraditya Scindia and regulatory organizations like the DGCA.
“Dear Ms. Jain, we request you delete the asked details from the open tweet (to avoid misuse) and share the same with us via DM,” Air India replied in response to her complaint. She added that she received an apology via direct message from the Air India crew.
“They have simply sent me a direct message of apology on the issue raised. I find it incomprehensible that they are unaware that this is an instance of damaged feelings. Imagine not paying correctly when you book a flight and then just apologizing over and over again,” the traveler continued.
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