Despite its various conveniences, there have been many grievances about the Vande Bharat services. One such complaint went viral on the internet when a passenger shared a photo of the food provided between Madgaon Junction and Mumbai. Read on to know more.
‘Now Vs then’ Food Photos From The Vande Bharat Express Takes The Internet By Storm
The traveler compared it to the food served on the train’s inaugural run, which he described as “delicious” initially. He expressed dissatisfaction with the current food quality and the Rs 250 price, which he considered unjust. In a tweet, he stated,
“Dear @drmmumbaicr @Central_Railway @KonkanRailway @RailwaySeva , Sharing few photos in the tweet for your reference. 1.The delicious food from Ahuja Caterers youll served free on the inaugural Run of 22230 Vande Bharat, 2. The Pathetic and Stale Food served (1/3)”
He continues,
“Today in 22230 MAO-CSMT Vande Bharat, Pathetic is the only explainable word for it. Stone hard Paneer, Cold Food, Stale Salty Dal all dumped on to the enthusiastic passengers paying hefty 250rs for this food. I have been a daily Vande Bharat Traveller, hence can state (2/3)”
Passenger Questions
The passenger inquired as to why they could not partake in the same degree of food quality as those who had been invited.
Emphasizing how the decline in service quality has impacted customers. He went on to say,
“The missing Dahi, Sanitizer, and importantly quality. Please lend me a good explanation if your invited guests enjoy such good food, why cant a common paying passenger receives the same quality food.. All such work has already created a worst impression on the passengers. (3/3).”
The traveler’s tweet quickly went viral, garnering over 1.27 lakh views. Many internet users posted their own unpleasant train dining experiences and highlighted similar concerns. Many people also suggested that the train’s catering service be suspended to safeguard the train’s image.
The IRCTC Reacts
In reaction to the viral tweet, the Indian Railway Catering and Tourism Corporation (IRCTC) reminded people that it is committed to upholding the highest standards of excellence in all parts of its service, notably food preparation and delivery.
They also asked the passenger to give their PNR and mobile number through direct message (DM) so that the matter may be resolved as soon as possible. IRCTC tweets,
“Please be assured that we are committed to maintaining the highest standards of quality across all aspects of our service, including food preparation and delivery. Request you to share pnr and mobile no preferably in DM.”
Vande Bharat
In 2019, India introduced the Vande Bharat Express, ushering in a new era for Indian railways. This train, considered the glory of Indian Railways, provides a remarkable traveling experience with its blend of luxury and modern conveniences.
One of the cutting-edge safety features of Vande Bharat Express is the Kavach technology, which is a train collision prevention system. Its bogies are outfitted with suspended traction motors, enabling a top speed of 160 mph. Furthermore, passengers benefit from a more pleasant ride owing to the sophisticated suspension system, which ensures a safe and comfortable ride. All classes include reclining chairs, and Executive Coach seats may rotate 180 degrees.
Each carriage on the Vande Bharat Express includes a 32-inch LCD that provides entertainment and passenger data. The train also has Divyang-friendly washrooms (washrooms for the differently abled) and seat handles with Braille lettering showing seat numbers to enhance accessibility.
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