Swiggy and Zomato are the top two options for everybody who craves food at home. The two food delivery apps are known for their fast services. Recently, both firms have made significant changes to their free-delivery policies for their premium members. What could it be? How has the change in policy affected the customers and premium members? Continue reading to gain answers to these questions.
Changes Made By Swiggy And Zomato
The previous free-delivery policies, of Swiggy and Zomato, for premium members allowed free delivery from restaurants within a 10 km radius. However, a recent change in the policy has left people furious. The policy has now been changed to 7 km. The reduction in the distance seems frustrating to the premium members. Swiggy offers its ‘One Membership’ at a decent amount of Rs 99 per month and Zomato provides its ‘Gold Membership’ for the same amount.
Customers React To The Change
Well, this change has disappointed the customers. People took to X to express their frustration and anger. Some call it pure nonsense while some tag it as deceiving. Customers are mocking Swiggy for following Zomato’s move. They are calling both the firms brothers who upset their customers.
Customers tag the food-delivery apps in their posts stating how soon they will lose their customers if they continue the new policy. Putting forward their arguments they state why one would need Gold membership when restaurants within a 7 km radius themselves provide free delivery.
What do you think about this new policy? Will this sustain? Will the food-delivery apps lose their customers? We are looking forward to your opinions.
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